Customer Service 800-910-SWIM(7946)
Return Policy
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  • Please inspect your order immediately upon receipt.
  • You have 15 days from the date-of-purchase to return merchandise.
  • New/unused merchandise, returned for exchange/credit, must include the original tags and packaging.
  • Please wear undergarments when trying on swimwear.

Return Application Forms

Please enclose a Return Application with all returns/exchanges sent via mail or common carrier.

Protect Yourself And Insure Your Return!

Returns With Receipt

Purchased with Credit Card: Any merchandise returned, with a receipt within the 15 days of purchase, will receive a full refund to credit card for returned merchandise only.

Purchased with Check: Any merchandise returned, with a receipt within the 15 days of purchase, will receive a full in-store credit for returned merchandise only.

All returned checks will be charged an additional $30.00 fee.

Purchased with Cash: Any merchandise returned, with a receipt within the 15 days of purchase, will receive a full in-store credit for returned merchandise only.

Returns Without Receipt

Any merchandise returned without a receipt may be denied. If return is permitted, credit will be the lowest advertised price within the last 30 days. Credit will be issued as in-store credit.

Restocking Fee

A restocking fee of 20% will apply to:

  • Larger than 10% of a team order is returned.
  • Anything returned after 30 days.

Special Conditions

Grab Bag: All Grab Bag items are exchangeable for size only.

Clearance: All Clearance items are non-returnable.

Customized Products: Any merchandise altered in any way cannot be returned or exchanged. All sales are final on custom products, including team suits, apparel, bags, caps, etc.

Worn/Used Items: We reserve the right to reject the return of items worn/used in the water, please try them on before you use them.

Return Locations

In-store and meet purchases can be returned to our retail location:

300 Chaffee Road
Oconomowoc, WI 53066

Internet and phone purchases should be returned to:

Attn: Returns
All-American Aquatics
300 Chaffee Road
Oconomowoc, WI 53066

If you are returning pool equipment, please call: 1-800-910-7946.