Frequently Asked Questions

Q. Is my credit card secure?
A. Yes, All-American Aquatics uses VeriSign Secured.

Q. Do you ship internationally?
A. We do ship internationally, but are unable to ship Speedo products outside of North America due to licensing restrictions.

Q. What do I do when I forget my password?
A. Go to the .Log In. page and click "Password forgotten? Click here". Enter your email address and you will be sent a temporary password to access your account. Once you logged in with that password you can change it in "My Account" to your preference. For security purposes our operators do not have access to your password.

Q. How do I place an order after viewing the Team Store Demo page?
A. By viewing the Team Store Demo page you are temporarily logged in as a "test user" and will not be able to place an order. You need to click on the "Log Off" tab in the header bar and then "Log In" as your own user.

Q. How do I get to my team's Team Store?
A. First set up a "New Account" using your email address and a password. Fill in the information requested and be sure to choose the team you are associated with (if you do not do this, you will not be able to view your Team Store). Submit your information and it will take you directly to your Team Store. If you leave your Team Store page to view other areas of our on-line catalog you can get back to it by clicking on the "Team Store" in the header bar or from the banner ad on the home page.

Q. I have logged in as a user and still can't view my Team Store.
A. If you signed up as a user and are unable to get to your team.s Team Store or you want to add or change your team affiliation first go to .My Account.. Click .view or change my account information. and see you can change it from there. If you do not have that option, please call 1-800-910-7946, M-F, 9:00 am to 5:00 pm for assistance.

Q. How do I change my team affiliation? Can I belong to more than one team store?
A. Your user name (email address) can only be assigned to one team store. If you are associated with several teams, you may log in using different email addresses for each team association. If you only want to use one email address first try to change it in "My Account". If that is not an option please call 1-800-910-7946, M-F, 9:00 am to 5:00 pm for assistance.

Q. I see something on your website that is not in my Team Store. Can I purchase the item on the same order with team items?
A. You may add any items to your shopping cart from our general catalog with your Team Store selections.

Q. I want to check out but there are items in my shopping cart I do not want. How do I remove them?
A. To remove an unwanted item from your cart click on "Shopping Cart" in the header bar and mark the items in the left hand column check boxes, click "update".

Q. Where is the Ship-to-Team FREE Shipping option?
A. Depending on your team.s arrangement we may offer a FREE Shipping option. By choosing this option your order will be held and shipped direct to your team at a predetermined date with other orders. The FREE Shipping option is selected at checkout and will only be visible if you are correctly logged in as a member of a team with that arrangement. You may to choose any shipping method for your order that is offered at checkout.

Q. My team has the Ship-to-Team Free Shipping option, but I do not see it as a shipping method when I check out.
A. If you do not see Ship-To-Team at checkout then you are not properly logged in as a team user. Make sure you have a team affiliation listed. Go to "My Account". Click "view or change my account information" and check to see if your team is listed. If not, try to add it. If you cannot, please call 1-800-910-7946, M-F, 9:00 am to 5:00 pm and an operator will assist you.

Q. How do I add customization to an item?
A. Items that can be customized list "Personalization" as an option. Select "Yes" and explain the personalization detail in the "Personalization Detail and Comments" box at checkout. There is usually an extra charge for this service.